Refund Policy

Return Policy – Erabloom Boutique

Important: Please read our return policy carefully. No exceptions can be made, as you agreed to these terms at the time of purchase.

Returns

Timeframe: You have 30 days from the date you receive your product to submit a return request. After this period, we unfortunately cannot offer refunds or exchanges.

Requirements: Returned items must be in the same condition as received — unused and in the original packaging. Items that require hygiene care must be properly cleaned before returning.

Exceptions: For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and certain skincare products.

Return Process

If you would like to return a product, please email support@erabloom-boutique.com with:

  • Your order number

  • The reason for the return

  • A photo of the product (if damaged)

  • Your contact details

Refunds

Procedure: Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved or denied.
If approved, your refund will be processed within 30 days and automatically applied to your credit card or original payment method.

Delayed or missing refunds:
If you have not received your refund after 30 days, first check your bank account.
If it is still not visible, please contact us at support@erabloom-boutique.com.

Costs

Return shipping: Customers are responsible for the return shipping costs.
We recommend using a tracked service, as we are not responsible for lost returns.

Returns must be shipped to China, with return costs starting from $30 USD, paid by the customer.

Exceptions

Defective or incorrect items:
If you receive a defective or incorrect item, we will send you a replacement free of charge.
If the second shipment also contains an error, you will receive a full refund.

Order cancellations:
Orders cannot be canceled after they have been placed due to our automated processing system.

For questions or more information about our return policy, contact us at:
support@erabloom-boutique.com

Shipping & Delivery Information – Erabloom Boutique

Below you will find the average delivery times for our orders:

Processing Time

After placing your order, we require 1–3 business days to process it.
On weekdays, processing typically takes one business day.
Orders placed on Friday evening or during weekends may take longer.

Delivery Time

Once processed and shipped, the average delivery time is 6–12 business days.

Please note: In some cases, delivery may take up to 30 days depending on order volume, global delays, and holidays.

Placing an Order

Ordering from Erabloom Boutique is simple:

  1. Go to the product page and click “Add to Cart.”

  2. Check you have selected the correct options and click “Checkout.”

  3. On the information page, enter your shipping details and verify all information. Click “Continue to Shipping.”

  4. On the shipping page, check your address again.
    All shipping is free — our way of thanking our customers.

  5. Proceed to payment by clicking “Continue to Payment.”

Payment Methods

At Erabloom Boutique, all payments are securely processed via SSL encryption, ensuring a safe checkout experience.

We accept the following payment methods:

  • Credit cards (AMEX, Mastercard, Visa)

After selecting your payment method, click “Complete Order” and follow the instructions provided by your payment provider.

Free Shipping

We offer free home delivery for every order — with no minimum spend required.

Order Shipping

Found the perfect item? We understand you want it quickly!
That’s why we aim to process and ship your order as fast as possible.

To keep our product prices competitive, we bundle shipments in bulk once a minimum volume is reached.
We appreciate your understanding — this approach helps us reduce costs and support a more sustainable world.

Please Note

Like many online retailers, we are currently experiencing high demand due to global logistics challenges and the busy winter season.
This may cause delays. Thank you for your patience — we are doing our best to ship your items as quickly as possible.

If you would like your order to be shipped the same day, please contact us at support@erabloom-boutique.com — our support team will be happy to help you with the best possible solution.